anyone have issues with Reef Cleaners?

[nightmarepl]

hey guys, anyone have any issues with reef cleaners? ordered a 37 gallon pack with hermits the box came in everything was pretty much dead the shrimps water was ice cold all the snails and hermits only had a wet napkin inside the bags literally no moisture at all half them dried out the hermits all dead not one survivor...
some of the snails had hair algae all over their shells. the heat pack was wrapped in like 5 sheets of news paper and it was literally rock solid cold... bad first time experience

 

[Trio91]

I haven't, ru being reimbursed for the losses?

 

[amado]

I like them I get all my cleaners from them.
Never have a problem. Give him a call or email
I sure they will replace anything that’s dead.
By the way snails usually need 24hrs to start moving they look dead when they 1st arrive.

 

[nightmarepl]

I like them I get all my cleaners from them.
Never have a problem. Give him a call or email
I sure they will replace anything that’s dead.
By the way snails usually need 24hrs to start moving they look dead when they 1st arrive.

yah i dumped everything in the tank hopefully theyll wake up but the shrimps where dead for sure the hermits where out of the shells dead for sure

 

[Wilson]

Similar experience, but as I was counting the bodies, I felt like I was nickel and dime-ing. Didn't feel like it was worth the time anymore to request a refund.

After acclimating, seeing how many shells haven't moved.. checking for a body/empty shell.. just so much work lol. I just left it, lesson learned and stopped buying em.

 

[nightmarepl]

Similar experience, but as I was counting the bodies, I felt like I was nickel and dime-ing. Didn't feel like it was worth the time anymore to request a refund.

After acclimating, seeing how many shells haven't moved.. checking for a body/empty shell.. just so much work lol. I just left it, lesson learned and stopped buying em.

yah i got shrimps and stuff so i expected them to package it correctly those snails are tiny you cant tell what moves or doesnt pretty much Trash at this point

 

[Mark_C]

I order from the every year or so. Usually all is well. I expect about a 10% loss from them, but theres always a few extras in the bags, and for the prices you cant get better (assuming your order survives).
Then again I never order the overnight shipping items, just generic snails and hermits.

 

[Hawkeye]

the weather we have had recently has been unusual - some times really warm, sometimes freezing cold. Was this shipped overnight or did you just do the priority mail option? I hate to say it but these "packs" suppliers sell are just a waste of money. You are better off saving your money and buying some trochus snails from a LFS you trust.

 

[nightmarepl]

the weather we have had recently has been unusual - some times really warm, sometimes freezing cold. Was this shipped overnight or did you just do the priority mail option? I hate to say it but these "packs" suppliers sell are just a waste of money. You are better off saving your money and buying some trochus snails from a LFS you trust.

yah was the free option they offer it was like 2 day shipping i mean i think if they used some water in those bags and 2-3 heatpacks wouldnt be an issue imo why would you leave the snails pretty much bone dry and 1 heat pack wrapped in newspaper shipping 2 days is beyond me

 

[9supratt4]

I have received many CUC packs from Reef Cleaners. Sure there is 1 or 2 DOA, but most are good to go. I even received a shipment a month or two ago when it was freezing out. Everything survived. And he usually includes extras.

 

[nightmarepl]

I have received many CUC packs from Reef Cleaners. Sure there is 1 or 2 DOA, but most are good to go. I even received a shipment a month or two ago when it was freezing out. Everything survived. And he usually includes extras.

man ive been having a horrible experience with them the owner has contacted me and pretty much wants a picture for every single dead thing im not gonna be sorting dead snails and hermits left them a bad review cause my experience sucked and his customer service skills are even worse... emailed me back to take the review off and hell give me a refund unbelievable ..

 

[9supratt4]

man ive been having a horrible experience with them the owner has contacted me and pretty much wants a picture for every single dead thing im not gonna be sorting dead snails and hermits left them a bad review cause my experience sucked and his customer service skills are even worse... emailed me back to take the review off and hell give me a refund unbelievable ..

That is really odd! I had one order that the the postal service got here late that did have dead stuff. I emailed him and he just refunded me.