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Aqua SD Big Thumbs Down

MadReefer

Vice President
Staff member
NJRC Member
Moderator
AquaSD was having a big BF sale so I placed an order which came to under $100 with shipping. I realized yesterday I had an email from them stating minimum order requirement is $100 before shipping. Upon checkout this was not stated and not easy to find but they insisted its posted every where. AquaSD did debit my account so I was not happy and told them to cancel and then they advised a 20% cancellation fee....WTH. I am $17 short so I decided to add an item and just be done with them.
Talk about a scam, they even acknowledged the checkout doesn't tell you're short, debit your account and at their mercy; they expect everyone to read the fine print. as they just pointed to different parts of the website.
 

DEL

President
Staff member
Board of Directors
NJRC Member
Moderator
I USED to order from there a bunch of times.....make sure you have a QT system.
 

MadReefer

Vice President
Staff member
NJRC Member
Moderator
They are no ignoring my emails. They replied I was about $17 short. I asked them to confirm that all the items i initially ordered are in stock and how do i add a new item. Its either pay $17 cancellation fee or just order something so went with the latter.
I cannot see how to add to my original order on the website. Will wait one more day and then
 

MadReefer

Vice President
Staff member
NJRC Member
Moderator
PayPal seems to be useless. They contacted vendor and said if they don't reply directly to me by 1/2/25 to let them know. AquaSD did reply stating to use same email address and reference first order number.
Problem is they never stated if my original order has all the items still available. I am concerned I add and they say not all items available get credit and pay another shipping fee.
I am considering just cancelling and eating the $17 fee. Thoughts???
 

mwil79

NJRC Member
They have everything layed out in tanks with each frag labeled. Once they are ordered they dont resell unless the order is canceled.
 

MadReefer

Vice President
Staff member
NJRC Member
Moderator
I did hear back and they claim prior order intact. I did add 2 additional items and hoping for the best. delivery date is Jan 9 unfortunately.
 
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