When did you get the order ?
The snails take a few days to adjust.
They might not be dead.
I always order from reefkeeper and I trust their clean up crew. I would also call them they will replace anything that’s dead or give you a credit for the next order.
When I get snails I put them in the front of the tank so I can see them. I take inventory and watch them move in a few days.
They look dead but once they get use to your water they will move.
The snails take a few days to adjust.
They might not be dead.
I always order from reefkeeper and I trust their clean up crew. I would also call them they will replace anything that’s dead or give you a credit for the next order.
When I get snails I put them in the front of the tank so I can see them. I take inventory and watch them move in a few days.
They look dead but once they get use to your water they will move.