A friend of mine, who's new to the hobby, pointed me in the direction of the EcoAqualizer and asked if I had ever heard of it. I didn't but thought I'd check it out. When I first started looking into the product, my immediate reaction was "Yeah right. It's just another gimmick". I did a little more research and thought "Well, it's not too expensive and may be worth a shot". I emailed their customer service and asked a few questions about the product and their money back guarantee. They assured me there were no strings attached with guarantee and that they stood behind their product.
I figured I'd give it a shot and gave the guy I was talking to (Phillip) a very basic description of my system. In passing, I mentioned that I planned on buying the 500g unit and put it in line between my sump and my frag tank. He got back to me immediately and said that that would not be a good idea. Each unit is designed for the size tank it is feeding and while the 500 would clean my whole system, the water in the frag tank would be over-ionized and not really good for the inhabitants. He asked for a more detailed description of my tank so I sent him the drawing of my basement, which is just slightly chaotic. Phillip emailed me back with a proposal on how I could use several smaller units in different places. When I said the cost of the smaller ones would be too high, he said not to worry, he'd make it price competitive (which he did BTW). A few minutes after I got that email, I got another with him saying that he continued looking at my drawing and had a better idea. About 30 minutes later I got still another email in which he fully understood my setup and designed the perfect setup that included 4 smaller units, all for the price of the one bigger one.
When the order came, there was a mix up and I was sent a bigger unit instead of two of the smaller ones. I emailed Phillip and he told me to keep the large unit for a club donation and he'd overnight me the 2 smaller ones that I needed.
Once I had them all, I installed one a day for four days. I was told I'd see a difference in 48 hours and I'll be darned if I didn't! My tank looks really, really clear now. There is still some sand floating around thanks to my GSM but other than that, the water itself sparkles. Plus I find myself not having to clean my glass nearly as often.
Their site makes a lot of claims about fighting Ich and other things. I can't vouch for that because I don't have the problem (that I know of) but I have to say I'm not disappointed. It sounds like snake oil but I'm a believer. The biggest plus is their customer service. Phillip went the extra mile and then some. I'm a hard person to please when it comes to customer service and these guys really delivered.
I figured I'd give it a shot and gave the guy I was talking to (Phillip) a very basic description of my system. In passing, I mentioned that I planned on buying the 500g unit and put it in line between my sump and my frag tank. He got back to me immediately and said that that would not be a good idea. Each unit is designed for the size tank it is feeding and while the 500 would clean my whole system, the water in the frag tank would be over-ionized and not really good for the inhabitants. He asked for a more detailed description of my tank so I sent him the drawing of my basement, which is just slightly chaotic. Phillip emailed me back with a proposal on how I could use several smaller units in different places. When I said the cost of the smaller ones would be too high, he said not to worry, he'd make it price competitive (which he did BTW). A few minutes after I got that email, I got another with him saying that he continued looking at my drawing and had a better idea. About 30 minutes later I got still another email in which he fully understood my setup and designed the perfect setup that included 4 smaller units, all for the price of the one bigger one.
When the order came, there was a mix up and I was sent a bigger unit instead of two of the smaller ones. I emailed Phillip and he told me to keep the large unit for a club donation and he'd overnight me the 2 smaller ones that I needed.
Once I had them all, I installed one a day for four days. I was told I'd see a difference in 48 hours and I'll be darned if I didn't! My tank looks really, really clear now. There is still some sand floating around thanks to my GSM but other than that, the water itself sparkles. Plus I find myself not having to clean my glass nearly as often.
Their site makes a lot of claims about fighting Ich and other things. I can't vouch for that because I don't have the problem (that I know of) but I have to say I'm not disappointed. It sounds like snake oil but I'm a believer. The biggest plus is their customer service. Phillip went the extra mile and then some. I'm a hard person to please when it comes to customer service and these guys really delivered.
