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Great customer service/experience Coral Fanatics

I was waiting to see the outcome before posting . Long story .
I had placed an order with Coral Fanatics and some of the zoo colonies did not travel well. This is really not the fault of the shipper but I called anyway . They were very understanding and gave me a fair credit for any future purchase without ny asking for one . I tried to purchase a few times and was beat to the sale by another purchaser .
I gave them a call and Derdra Conk (owner) told me she just got in a really nice colony she knew I would like . I told her I would trust her opinion and to just put something else in to use up the credit . What I like about this site is the unique zoa colonies and rics they offer for sale. I'm always looking for something different and willing to take a chance .
I received the rather large box yesterday . First thing I noticed was that it was sent overnight, packed in a styroform box with a chill pack and then repacked in a strong outer box . Once I opened it I was very pleased to see not only the colony she promised but seven other colonies with it , all nice size . My credit was $85, shipping supplies and postage had to eat up a large bit of that . Then add in the eight total colonies and it had to be a lot over the credit value. talk about good bussiness practices !
Most of the colonies are already opening and showing great color . To say I am pleased would be a big understatement . Pictures to follow when the are all open .
Dedra is a collector herself and really sells beautiful zoo and ricordia colonies at what I think are great prices . She also backs this up with great,great,great customer service. I will definetly be clicking on her site a few times a day to see updates and buy again in the future .
I do not know if I am allowed to post a link but I am going to . If not moderators please just remove link and please allow the rest of the post to remain . This company deserves some praise . It is hard to trust a mailorder company, but this is one I will trust again . Heres the link http://www.coralfanatics.com/zoanthids.html . Just remember there is a time difference, she updates often and the items go fast . She will hold items for a while if you wish to add to the order to save shipping .
Might be a good company to see if they will sponser and honor club discount .
 

JohnS_323

Officer Emeritus
Officer Emeritus
Sounds like a great experience. It's really nice to hear stories like this.

Where are they located?
 
I believe texas ,way too far for a road trip (lol) they are basically mail order from that link, Paul
 
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