Click on the person's screen name and a box should come up with an option to start a conversationI feel silly asking this.. but for the life of me i cannot find a way to private message a staff member...
I recently had the same problem- I thought I was on auto pay, but with the price increase it didn't happen- anyway if you mention a person- I think the vp is best @Trio91 you will get a responseI did pay earlier this week in which i had couple questions about it so i wanted to message a staff member. Figured it may take a day or so for it to apply, but nothings changed on my account.