Hey all! Just had a really bad experience with another supplier. :'( My luck.
So, I need everyone's opinion: is it me or supplier?
I placed an order for MH Coralife bulb with Marineandreef.com.
The bulb arrived and it looks like it has been used. The package was opened (you could see staples were removed once). I complained to the owner and here is the response I received:
"Hello Oksana,
I appreciate you sending the pictures. I was able to see what you described about the staple and the creases in the cardboard packaging. Out of curiosity I checked the 3 bulbs we had on the shelf here for comparison and here is what I found (see attached). What I hope you can see from the pictures (sorry for the blurry photo quality) is that ALL 3 BOXES have the same issue with the staple being slightly moved, and 2 of the 3 had noticeable creases in the cardboard. I showed this to the owner and here is our take on the matter…
STAPLES - it really makes no sense that Coralife would repackage bulbs. Not only is this illegal, but a used bulb wouldn’t fare well under their warranty and end up costing more in the long-run. Because the staples on all of the packages are moved slightly, we are led to believe they simply had an issue with a stapler on the manufacturing line.
CREASES - this is very normal on packages that use molded paper … the paper is first painted, then bent into position, which causes a visible crease.
SEAL - these are not heat-sealed packages and they are only held together by small indents in the plastic mold. I’m not sure what you want, but the mold is often imperfect. All 3 of the packages here displayed the same, but I couldn’t get my phone to take a good enough picture to show you.
I’m sorry if this disappoints you Oksana, but your bulb looks completely normal in comparison with the bulbs Coralife is sending us. We therefore have no reason to believe this item was used or maimed in any way. The bulb is FULLY COVERED under the Coralife warranty for 90 days. If you still choose to return the product, you would need to do so at your own expense and any refund would be charged a 20% restocking fee. If you opt for store credit or exchange for equal or greater value, the restocking fee would be waived. Let me know if you have any additional questions."
I guess I am not shopping at this place again. :'(
So, I need everyone's opinion: is it me or supplier?
I placed an order for MH Coralife bulb with Marineandreef.com.
The bulb arrived and it looks like it has been used. The package was opened (you could see staples were removed once). I complained to the owner and here is the response I received:
"Hello Oksana,
I appreciate you sending the pictures. I was able to see what you described about the staple and the creases in the cardboard packaging. Out of curiosity I checked the 3 bulbs we had on the shelf here for comparison and here is what I found (see attached). What I hope you can see from the pictures (sorry for the blurry photo quality) is that ALL 3 BOXES have the same issue with the staple being slightly moved, and 2 of the 3 had noticeable creases in the cardboard. I showed this to the owner and here is our take on the matter…
STAPLES - it really makes no sense that Coralife would repackage bulbs. Not only is this illegal, but a used bulb wouldn’t fare well under their warranty and end up costing more in the long-run. Because the staples on all of the packages are moved slightly, we are led to believe they simply had an issue with a stapler on the manufacturing line.
CREASES - this is very normal on packages that use molded paper … the paper is first painted, then bent into position, which causes a visible crease.
SEAL - these are not heat-sealed packages and they are only held together by small indents in the plastic mold. I’m not sure what you want, but the mold is often imperfect. All 3 of the packages here displayed the same, but I couldn’t get my phone to take a good enough picture to show you.
I’m sorry if this disappoints you Oksana, but your bulb looks completely normal in comparison with the bulbs Coralife is sending us. We therefore have no reason to believe this item was used or maimed in any way. The bulb is FULLY COVERED under the Coralife warranty for 90 days. If you still choose to return the product, you would need to do so at your own expense and any refund would be charged a 20% restocking fee. If you opt for store credit or exchange for equal or greater value, the restocking fee would be waived. Let me know if you have any additional questions."
I guess I am not shopping at this place again. :'(
