Apex Jr issues

[Foxchase]

I bought an apex less than a year ago and it has not been working for the past few months. It only worked fine for 2-3 months. I've been getting this notification whenever I open it.

I spoke to Neptune and basically they want to send me a replacement but I have to put a deposit for it which is insane to me. (I'm too broke at the moment to do that so I figured I'd try my luck here).

Anybody know how to fix this?

 

[ecam]

Internet. How is this connected ? Wi-Fi or Ethernet

 

[amado]

Yeah that looks like a network problem.
If you have a cable hardwire it to your router and make sure you can access the internet

 

[Jamie S]

Yeah that looks like a network problem.
If you have a cable hardwire it to your router and make sure you can access the internet

I second this

 

[Foxchase]

Yeah that looks like a network problem.
If you have a cable hardwire it to your router and make sure you can access the internet

I've tried everything with the Internet. It works fine with everything else

 

[ecam]

Factory reset and go through the internet steps. Key is connecting to the apex network then letting it setup the router setting when connecting

 

[horseplay]

I have an apex jr. It happened to me like this occasionally but after unplug and plug back in it work. Does it work for you after you unplug/plug?

I now have it plugged in through a smart outlet so I can remotely unplug it.

 

[eli smoke]

I think the junior uses the 2.4 network not the 5, so if it tries to switch to the 5 it will get disconnected. Have you tried separating your network and giving them different ssid?

 

[horseplay]

My apex jr is hard wire only, no wireless